Players who typed a bonus code with an extra space lost their welcome offer on their last deposit. The most common mistake in that moment is assuming the code will apply automatically without being entered in the right field.

Bonuses and Offers

How do I enter a Bitstarz casino bonus code?

Players add the code in the bonus or promo field during the deposit step. That field sits next to the amount and payment option. Type the code exactly as it appears, with no extra spaces or changed letters. Check the code before confirming the deposit, because a wrong entry cannot be fixed after the payment goes through.

Will a Bitstarz promo code work on my second deposit?

Each promo code comes with its own deposit number, and many are tied to the first deposit only. A code for the first deposit will not apply to the second one. Players should pick the code that matches the deposit they are about to make. Check which deposit the code is meant for before you pay, or the bonus will not attach to your account.

My bonus code was accepted but no bonus appeared. What now?

The bonus usually shows up right after the deposit is confirmed. If it is missing, open your bonus history and see whether the offer is listed as pending or active. Sometimes the code was saved but the deposit did not meet the offer’s own condition. Check the bonus history first, then contact support with the code and the payment reference if nothing is there.

Can I use more than one Bitstarz bonus code at the same time?

One code applies to one deposit, and offers do not stack on the same payment. Using a second code on top of an active bonus is not allowed. Players should finish or clear the current offer before entering another code. Check your active bonuses before depositing again, so the new code is not wasted.

Do I need a code for every Bitstarz offer?

Some offers need a code and others are applied automatically, so the two types are not the same. A code-based offer only works when you type it in the right field. Automatic offers attach to your deposit without any code. Check the offer description to see which type it is before you deposit.

What happens if I forget to enter the code before paying?

Once the deposit is confirmed, the code cannot be added to that payment. The bonus is linked to the deposit at the moment it is made, not later. Players who forget should not deposit again straight away, because a second payment may not match any offer. Check your bonus history first and ask support whether the offer can still be linked manually.

Account and Verification

Why does Bitstarz ask for my documents before I withdraw?

Account checks confirm that the person withdrawing is the account holder. They are part of standard anti-money-laundering rules. Players are usually asked for proof of identity and proof of address. A clear photo of each document with all corners visible speeds up the process. Check that the name and address on the documents match your account details exactly.

How long does account verification take?

Verification time depends on how clear the documents are and how many are requested. Blurry photos or cropped edges cause delays because the team has to ask again. Players who send all requested documents in one go usually wait less. Check the file size and lighting before uploading, and send both sides of any ID.

Can I change my name or address after signing up?

Account details should match your real documents, so changes are handled by support. Players cannot simply edit their name or address in the profile. A change usually needs a document that proves the new detail. Check that your profile is correct before you request a withdrawal, because a mismatch can hold it up.

What if I cannot pass verification?

Verification can fail when a document is expired, unreadable or belongs to someone else. The team will tell you which document was rejected and why. Players can send a new, clearer copy of the same document. Check the expiry date before you upload, and make sure the document is in your own name.

How do I contact Bitstarz support about my account?

Support is reached through live chat or the contact form on the site. Before you write, have your account email and any payment reference ready. Describe the problem in one or two lines and attach the relevant document. Players who contact https://bitstarz.hu.net support with clear details get a faster reply than those who send several messages about the same issue.

Can I open more than one account at Bitstarz?

Each player is allowed one account, and duplicate accounts are closed. A second account made by mistake or to claim an extra bonus breaks the rules. Players who think they have a duplicate should contact support and ask for it to be removed. Check your email history for older sign-ups before creating a new one.

Cashing Out

Why is my withdrawal still pending?

A pending withdrawal is one that has been requested but not yet processed. The account check and the bonus conditions are reviewed first. Withdrawals usually wait until any active bonus has been cleared or removed. Check your bonus status before you request a payout, because an unfinished offer can hold the money.

Can I cancel a withdrawal request?

Players can cancel a pending withdrawal from the transaction history while it is still pending. Once it has been processed, the money has left the account and cannot be reversed. Check the status before you cancel, because a processed payment is final. Cancelling a withdrawal may also affect any bonus linked to it.

What documents do I need before cashing out?

Most players need a photo ID and a document that shows their address. Some accounts are also asked for proof of the payment method used. Players should send clear, uncropped images of each document. Check that the name on every document matches your account name before uploading.

Why is my withdrawal smaller than I expected?

Bonus money is often removed from the balance when you withdraw, and only real money is paid out. Any unsettled bets can also change the final amount. Players should look at the bonus breakdown before requesting a payout. Check which part of your balance is real money and which part is bonus.

Can I withdraw to a different payment method than I deposited with?

Withdrawals usually go back to the same method used for the deposit. This rule helps prevent fraud and keeps the payment trail clear. Players who deposited with several methods may be asked which one to use. Check the method linked to your last deposit before you request the payout.

What happens to my bonus if I withdraw early?

Withdrawing before the bonus conditions are met usually removes the bonus money. Only the real-money part can be paid out in that case. Players should decide whether to finish the offer or give it up before cashing out. Check the bonus status in your account before you request the withdrawal.

Safety and Limits

How do I set a deposit limit on my account?

Deposit limits are set in the account settings or by asking support. Once a limit is active, deposits above it are blocked for the chosen period. Players cannot raise the limit again until the period ends, which is the point of the tool. Check the limit in your settings before you deposit to confirm it is active.

Can I take a break from playing?

Players can request a break that locks them out of the account for a set time. During a break, deposits and bets are blocked. The break cannot be cancelled early, so the length should be chosen carefully. Check the length you picked before confirming, because it cannot be changed once it starts.

Is my money and personal data safe at Bitstarz?

The site uses SSL encryption to protect data sent between your browser and the server. Payments and personal details are handled through protected connections. Players should still keep their password private and never share login codes. Check that the address bar shows a secure connection before you log in.

What is RTP and why does it matter?

RTP is the share of stakes that a game pays back to players over a long period. It is a statistical average, not a promise for a single session. Games with different RTP values behave differently over time. Check the RTP shown in each game’s rules before you choose what to play.

How does Bitstarz handle my personal data?

Personal data is collected to run the account, process payments and meet legal duties. Players can ask what data is held about them and request corrections. Support handles these requests and may ask for proof of identity first. Check that your contact details are current, so any notice reaches you.

What should I do if I think my account was hacked?

Players who notice unfamiliar bets or a changed password should contact support at once. Support can lock the account while the issue is reviewed. Changing the password and the email password is the next step. Check your login history for unfamiliar devices before you log back in.